Sage 200 UKI Ideas Portal

Improve/expand the incident manager details section

When logging a call, we complete all the necessary parts, e.g. server operating system, version of Sage etc.....but the most important part, describing the call & getting our description across to support is very difficult to populate. This is because you can only see two rows in the details section. The content of the support call could be a few paragraphs long & its difficult to read back what you've put to ensure it makes sense. Its like writing a letter in MS Word & only being able to see two rows Regards James

  • Guest
  • Jul 4 2018
  • Delivered
Fixed in version n/a
  • Admin
    Jo Kirkup commented
    15 Jan 03:36pm

    Within case manager you can expand the description section now so you can see around 50 lines of text so this is no longer be an issue.