Improve/expand the incident manager details section

When logging a call, we complete all the necessary parts, e.g. server operating system, version of Sage etc.....but the most important part, describing the call & getting our description across to support is very difficult to populate. This is because you can only see two rows in the details section. The content of the support call could be a few paragraphs long & its difficult to read back what you've put to ensure it makes sense. Its like writing a letter in MS Word & only being able to see two rows Regards James