Include support representative comments on incident manager update notifications. The sooner we can see what your support team recommends the sooner we can act on it, and the quicker the customer gets a working solution. As resellers / Sage partners we are wasting time logging in and out of the Incident Manager without know whether the update to our issues is at all relevant.
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The Sage 200 ideas hub has been set up to drive product, rather than service improvements. For any future service ideas please send to UKIPartnerfeedback@sage.com
All updates on the incident from the 200/ Dev teams are important updates and keep you informed of the progress of your ticket. Its your choice when to review them, however due to some of the information we may share on the ticket we need to ensure its in a secure portal and not freely available on an email.
Some of the updates require a response, and this is best done via the portal itself.
What may be more relevant, and has already been submitted as a service improvement is a longer login window to the MySage portal which would prevent multiple login/ logout requests.
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