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Status Idea Accepted - Gauging Support
Categories Amend GRN
Created by Guest
Created on Jan 26, 2016

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Would like to amend the goods received on direct delivery and back to back orders

Linked to ITS wish 2718: Would like to amend the goods received on direct delivery and back to back orders Currently, looking at article 192790 (Handling Partially Complete DirectToCustomer Orders) you are unable to amend goods received if you accidentally overbook in stock. This could be on part goods received therefore you cannot amend it due to the error message The goods are assigned to a sales order and some or all are marked as despatched. The receipt quantity cannot be reduced.

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  • Dani Partridge
    Reply
    |     Oct 22, 2024

    We often have this problem as we have to receive the stock in before it's actually arrived in order to be able to send the customer some sort of delivery paperwork.
    Sometimes the amount received is incorrect due to human error, or the supplier shorting us but we can then not amend on the system.

3 MERGED

Direct Delivery Purchase Return

Merged
Hello, We have just experienced a direct delivery received in in error, using the back-to-back method, and we cannot use a purchase return to rectify the purchase ledger because the only option to return is from stock, when it never really hit our...
Guest over 8 years ago in New/Amend Return 0 Idea Accepted - Gauging Support