When using SOP invoicing and there is no stock an invoice is produced anyway even though stock is set not to go into negative. This means the customer gets an invoice for goods they could not possibly have received. Can there be a warning either at line entry or when trying to print the invoice that there is insufficient stock - continue Yes/No
carla renno
| Idea Benefit | Errors are prevented before the customer gets the bill |
| How do you solve for this problem today? | Cancel/Credit invoice - raise new invoice. Send apology to customer. wait longer for payment |
Additional info - the sale is made at a remote depot and forwarded to head office to load into sage. If the paperwork is incorrect then the wrong item is invoiced to the customer without warning.
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Create new SOP Invoice, Add stock lines, print invoice. Status changes to printed. Post invoice errors with insufficient stock message by which time the customer has had the invoice
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Thanks for the comment, I've updated your idea as your notes state you are in the Invoicing module, rather than Sales Order Processing. The 2 are used for slightly different purposes, if you wish to use & track despatched then you should be processing through the sales order processing module.
Invoicing is not intended for this purpose.
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It is in sales order processing, then invoicing, invoice is entered and you can print the invoice which sends the copy to the customer and when you try and post the invoice it won't allow you too as it comes back there is insufficient stock.
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Please could you provide detailed steps to replicate this, including confirming if you are in the Sales Order Processing or Invoicing module.
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