Sage 200 UKI Ideas Portal

Improve the Incident Manager Home Page - Call Summary needs to be Mandatory lose the classification section

When I look at the list of incidents in my incident manager, I have no idea what each call is about. It would be better instead of the complicated list of modules it relates to, that it simply had a call description. EG "problem with Workspaces". I notice some of them have this, some don't. So I don't know if the field needs to be mandatory, when logging the call?

If you look at the below, I have no idea in a list of say 10 incidents that this is the one I want to update as it related to workspaces etc

  • Guest
  • Oct 1 2023
  • Delivered
Fixed in version Sage Case Management System
  • Admin
    Jo Kirkup commented
    11 Jan 09:00am

    Our case management system changed some time ago and when viewing your tickets you can now see

    • Date Created

    • Last Modified Date

    • Case Number

    • Your Reference

    • Subject

    • Contact

    • Product

    • Sub Product

    • Priority

    • Status

    • Customer

    The real estate for columns such as Product and Sub product is now small with subject taking priority.

    When raising cases there are a variety of fields which are now mandatory including the subject,