When I look at the list of incidents in my incident manager, I have no idea what each call is about. It would be better instead of the complicated list of modules it relates to, that it simply had a call description. EG "problem with Workspaces". I notice some of them have this, some don't. So I don't know if the field needs to be mandatory, when logging the call?
If you look at the below, I have no idea in a list of say 10 incidents that this is the one I want to update as it related to workspaces etc
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| Fixed in version | Sage Case Management System |
Our case management system changed some time ago and when viewing your tickets you can now see
Date Created
Last Modified Date
Case Number
Your Reference
Subject
Contact
Product
Sub Product
Priority
Status
Customer
The real estate for columns such as Product and Sub product is now small with subject taking priority.
When raising cases there are a variety of fields which are now mandatory including the subject,
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