Sage 200 UKI Ideas Portal

Avoid SAGE re-issuing invoice but to automatically update changes

when I post a sales invoice through invoicing module, then the customer comes back to me and says can you update the address to “…….” Or FAO “……”, at the moment, I have to reverse the invoice I just posted, update the information on their account and then reissue a new invoice for the same customer to show the updated information. Is there a way to avoid this new invoice reissuing and SAGE just automatically update the information including the old invoices not just the new ones?

  • Ash Prayagsing
  • Aug 13 2024
  • Idea Accepted - Gauging Support
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Idea Benefit To avoid reversing invoices, update information and re-issue new invoice
How do you solve for this problem today? Manually reversing invoices, update information on account then re-post new invoices
Product Variant Sage 200 Professional
  • Caitriona Conway commented
    9 Sep 10:21am

    The amendments in the invoicing desktop list will only work if the invoice is raised in the sales ledger, the query is in the SOP invoicing module

  • Caitriona Conway commented
    2 Sep 10:58am

    If I select reprint/amend details the fields are not available to update the address or add a PO number. This would avoid having to credit the invoice and reinvoice

  • Geoff Turner commented
    19 Aug 11:28am

    in the invoicing desktop list, select the invoice and select actions/reprint then amend details