when I post a sales invoice through invoicing module, then the customer comes back to me and says can you update the address to “…….” Or FAO “……”, at the moment, I have to reverse the invoice I just posted, update the information on their account and then reissue a new invoice for the same customer to show the updated information. Is there a way to avoid this new invoice reissuing and SAGE just automatically update the information including the old invoices not just the new ones?
Ash Prayagsing
| Idea Benefit | To avoid reversing invoices, update information and re-issue new invoice |
| How do you solve for this problem today? | Manually reversing invoices, update information on account then re-post new invoices |
| Product Variant | Sage 200 Professional |
The amendments in the invoicing desktop list will only work if the invoice is raised in the sales ledger, the query is in the SOP invoicing module
If I select reprint/amend details the fields are not available to update the address or add a PO number. This would avoid having to credit the invoice and reinvoice
in the invoicing desktop list, select the invoice and select actions/reprint then amend details