Sage 200 UKI Ideas Portal

Business Partner User

Add the ability to flag one of the user accounts as Business Partner or Support which doesnt use a licence and always allows the user to login. When providing support/projects/assistance with a customer, it is common to end up having to ask a user to log out from their day to day processing to free up a licence for use by the business partner/support team. This can massively slow down the ability to assist and resolve issues and even extends to when contacting Sages support team as we regularly have to call back after asking one of the customer users to log out. A support/BP User that can always log in and not use a licence would make it possible for us to always complete any chargeable consultancy but also provide support more efficiently.

  • Chris Housecroft
  • Aug 20 2020
  • Idea Accepted - Gauging Support