Include support representative comments on incident manager update notifications
Include support representative comments on incident manager update notifications. The sooner we can see what your support team recommends the sooner we can act on it, and the quicker the customer gets a working solution. As resellers / Sage partne...
Change what is included in quot;period end routinesquot;
Hi, apologies if this seems a bit picky, but Ive often thought a lot of routines are quot;dumpedquot; into the heading quot;period end routinesquot; when they arent really part of this. If we take the Nominal Ledger for example....there are severa...
Guest
almost 10 years ago
in Month End
0
Idea Accepted - Gauging Support
Expand the Incident Manager update email, to include the content on what has been updated
When we received the incident manager update email, it would be useful if there was a copy of what has been updated in it. Rather than having to log in, find the incident, then the update. It simply says Your Action Required