Sales Order Processing (SOP)

When entering a return and credit note it is often the case that the goods are not physically returned or they are damaged and cannot be resold. Therefore a checkbox that is say normally ticked for "Return to stock" could be unticked to prevent th...

We often get customers calling in for a quotation for a single item this can we completed via the Customer Price Enquiry but currently has no flexibilityto save as a quote. Would it be possible to add save as quote to this function?

When you raise an order with a traceable item set as A Sale May Only Be From A Single Batch you are unable to fully un-allocate the stock. To fully un-allocate the stock you have to delete the line from the order. Support have advised this is as d...

At the moment there is only 1 cash account you can use, however, we sell items from various different websites which all have different branding and to different countries. It would be much better to have a cash sales account for each tax code or ...

When an invoice has for example 70 lines each lines has net and vat which is printed on the invoice. The header then calculates the VAT on the Net value not the individual lines. Due to rounding this can causes discrepancies. Is there a possibilit...

We have many orders where we produce a product for a customer on one order, but the customers require the delivery of the orders to be sent to multiple sites. For example, a major retailer may place an order for bespoke items for a national roll-o...

When adding an item on to a Sales Order, with the Comment line item type, there is a tick box for 'Show on customer documents' which is always ticked by default. Customers who prefer to use comment lines for internal notes have to manually untick ...

When a customer gives us a new address all the previous orders show that new address also when re-printed, it would be nice to have the option to keep the old address on sales orders. Its understood that delivery addresses can be retained.

Currently you can only archive orders and quotations by specifying a date to, it would be useful to be able to tag orders for archiving

In the sales order delivery tab allow the discount to be entered as an actual value, say £25, rather than only a % discount. I know negative free text lines can be entered but this would entail changing nominals as well.