Hi, My finance department are in the process of moving to Sage 200c. Using our current systems we are able to link 3 systems together via APIs to ensure our customer data is in sync. Specifically we held dates against the customer which when updat...
Guest
over 5 years ago
in Webhooks
1
Idea Accepted - Gauging Support
Include support representative comments on incident manager update notifications
Include support representative comments on incident manager update notifications. The sooner we can see what your support team recommends the sooner we can act on it, and the quicker the customer gets a working solution. As resellers / Sage partne...
Expand the Incident Manager update email, to include the content on what has been updated
When we received the incident manager update email, it would be useful if there was a copy of what has been updated in it. Rather than having to log in, find the incident, then the update. It simply says Your Action Required
