Include support representative comments on incident manager update notifications
Include support representative comments on incident manager update notifications. The sooner we can see what your support team recommends the sooner we can act on it, and the quicker the customer gets a working solution. As resellers / Sage partne...
Expand the Incident Manager update email, to include the content on what has been updated
When we received the incident manager update email, it would be useful if there was a copy of what has been updated in it. Rather than having to log in, find the incident, then the update. It simply says Your Action Required
As a Multi Academy Trust we have many members of staff in senior positions working across each of our academies. As the academies are set up as separate databases our users are having to log in to each database to check for items to authorise, the...
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over 8 years ago
in Switch Companies
0
Idea Accepted - Gauging Support
