Include support representative comments on incident manager update notifications
Include support representative comments on incident manager update notifications. The sooner we can see what your support team recommends the sooner we can act on it, and the quicker the customer gets a working solution. As resellers / Sage partne...
Our customers would like to be able to run the Financial Reports - Balance Sheet and Profit and Loss etc. showing all the months across the page - driven by the date entered. They would also like a comparison to those month for the prior year.
Guest
over 7 years ago
in Balance Sheet
2
Idea Accepted - Gauging Support
Expand the Incident Manager update email, to include the content on what has been updated
When we received the incident manager update email, it would be useful if there was a copy of what has been updated in it. Rather than having to log in, find the incident, then the update. It simply says Your Action Required
