When entering an order in SOP, could the system notify the person that there is a live quotation for that customer with that item on it and the reference for that quotation? With a link to the quote so the employee can view it.
Robert Brailsford
almost 10 years ago
in Notification
0
Idea Accepted - Gauging Support
I work for a company which supplies warehouse management systems and when we have imported a sales order, we need a hook point to see when the status has been changed to on hold and when it is taken off hold. We are using the messaging framework t...
Guest
about 8 years ago
in Notification
0
Idea Accepted - Gauging Support
Include support representative comments on incident manager update notifications
Include support representative comments on incident manager update notifications. The sooner we can see what your support team recommends the sooner we can act on it, and the quicker the customer gets a working solution. As resellers / Sage partne...
Expand the Incident Manager update email, to include the content on what has been updated
When we received the incident manager update email, it would be useful if there was a copy of what has been updated in it. Rather than having to log in, find the incident, then the update. It simply says Your Action Required
