Now thatUltra High Definition4K monitors and laptop screens are becoming much more common we are seeing a recurring problem with our customers. Elements within Sage 200 do not display correctly when the customer is using a display resolution higher than 1080p with scaling switched on (text zooming). Most software on Windows handles this scaling very well and just zooms the text/buttons/etc all together to give a usable, attractive experience. Sage 200 does not. All we are able to do to correct is to set the customers screen resolution down to 1080p (down from 4K for example) and set display scaling to 100%. Whilst this enables Sage to display all elements correctly it detracts from the customers experience, they&re now using a non-native, lower resolutionthat often looks unimpressive. The customer may even have purchased their computer especially for ultra high resolution then is unable to use it.
Scott Bridgwater
This problem is easy to overcome if you use the portable client. You can set the override DPI setting on the Sage200Desktop.exe app and solve the problem. With the click-to-run, you could do the same thing but the difficult bit is locating the exe to apply the settings. It could be done very easily with a batch file or PS script to get the C2R location from the registry and to then apply the DPI setting.
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Per our communicated product strategy the future is Web Screens, the desktop screens will be retired thus we do not plan on making the same changes to the desktop.
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Jo, thanks for your comment, but your answer only seems to say that Web Screens will be affected and the usual desktop will not. From my experience, nearly all users use the Desktop, and not Web Screens, so for most users this will not make any difference.
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We are addressing this as part of our modernisation journey, the new Web Screens will have a responsive design, this isn't specific to high resolution. I hope this answers your comment.
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The screen does need to scale correctly, not just for High Resolution. Many of our Customers increase scaling because they have poor eyesight, what a mess ensues
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