Sage 200 UKI Ideas Portal
On the SOP screens, the box labelled Invoice Address is actually the current S/L account address and not the invoice address - i.e the address displayed is from CustomerLocation and not SOPInvCredAddresses
All the standard, default Sage invoice layouts use SOPInvCredAddresses
Could a toggle option be added to the Sage View Order / View Invoice forms to display either the Invoice Address or the S/L Account Current Address ... and the box label be amended accordingly
| Idea Benefit | I have customers complaining that the invoice is printing a different address |
| How do you solve for this problem today? | I will have to amend all invoice layouts to use the current SL Account address - but I don't think this is correct (certainly not for cash sales, or where an order has the same delivery address) |
| Product Variant | Sage 200 Professional |
I don't think there's a problem in SOP; the invoice address can only be entered for the Cash account and that's what is used in all SOP screens and reports (table CashAcctInvoiceAddress)
But in Invoicing, the account address is used as the invoice address, even for the Cash account. The invoice address can only be amended using Reprint / Amend Details; ie. after the invoice has been printed. And there may be a problem then as View Invoice still shows the account address. But the standard layouts are fine.
Note this was logged as a support case but support has confirmed that this is "intended behaviour"