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On the SOP screens, the box labelled Invoice Address is actually the current S/L account address and not the invoice address - i.e the address displayed is from CustomerLocation and not SOPInvCredAddresses
All the standard, default Sage invoice layouts use SOPInvCredAddresses
Could a toggle option be added to the Sage View Order / View Invoice forms to display either the Invoice Address or the S/L Account Current Address ... and the box label be amended accordingly
Idea Benefit | I have customers complaining that the invoice is printing a different address |
How do you solve for this problem today? | I will have to amend all invoice layouts to use the current SL Account address - but I don't think this is correct (certainly not for cash sales, or where an order has the same delivery address) |
Product Variant | Sage 200 Professional |
Thanks Geoff - it's a bit of a muddle ... I am not saying anything's wrong, just that something isn't right!
The query arose as the end user had been updating S/L account address, adding the postcode, seeing those changes reflected against the order / invoice and then questioning why the postcode is not being printed on the invoices
I hadn't previously realised there was the option to amend / update the address when reprinting invoices ... we can use this as a long winded way of allowing the user to check the invoice address that will be printed, not the "invoice address" seen in Sage
You say the standard layouts are fine, and I tend to agree with you, but the layouts do use the SOPInvCredAddress and that is not the data that the end user sees on the View / Amend SOP Order or Invoice screens
We've had discussions in house and quite frankly have no idea what is the correct option!
Quandaries include:
If a business moves address, should a reprint of an old invoice use the new address
What if the new address is in a different country - would the invoice reprint still be a valid document
What if the delivery address was the same as the old invoice address
I don't think there's a problem in SOP; the invoice address can only be entered for the Cash account and that's what is used in all SOP screens and reports (table CashAcctInvoiceAddress)
But in Invoicing, the account address is used as the invoice address, even for the Cash account. The invoice address can only be amended using Reprint / Amend Details; ie. after the invoice has been printed. And there may be a problem then as View Invoice still shows the account address. But the standard layouts are fine.
Note this was logged as a support case but support has confirmed that this is "intended behaviour"