Some method (probably an additional field on the SOPOrderReturnLine table) that would enable the tracking of items added via cross-selling on Sales Orders, and Quotations if cross-sell was enabled on there. This would then allow customers to analy...
Include support representative comments on incident manager update notifications
Include support representative comments on incident manager update notifications. The sooner we can see what your support team recommends the sooner we can act on it, and the quicker the customer gets a working solution. As resellers / Sage partne...
Expand the Incident Manager update email, to include the content on what has been updated
When we received the incident manager update email, it would be useful if there was a copy of what has been updated in it. Rather than having to log in, find the incident, then the update. It simply says Your Action Required
