We use account status "on hold" for past due SL accounts. When the customers pays, we enter the receipt and a pop up reminds us the account is on hold and asks if we wish to continue. Then we complete the receipt and have to go into amend account status and take the account off hold. It would be good if we could change the account status in the receipt entry screen rather than having to go through the Amend Account Status option.
Stuart King
| Idea Benefit | quicker, prevents SL Controller forgetting to change status after an account is paid up to date. |
Think we requested this a while back - we always forget to take accounts off stop
There needs to be 2 options 1) to make the account active, by removing the "on hold" to active and 2) also allow the option to leave the account "on hold". There has been cases where a customer has made payment, but not the agreed amount. This will need to be a manual change when entering a receipt and not an automatic function on receipt.