Sage 200 UKI Ideas Portal
I hide customers who have nil balances. However, when running aged debtors for year end, the figure only includes those customers that are current (not hidden). This alters the figure as far as I can see. Am I doing something wrong or is it that when running aged debtors, you have to "unhide" all customers. If this is the case, is there a facility to do this?
| Idea Benefit | Getting correct aged debtors figure. |
| How do you solve for this problem today? | At the moment, I've unhidden all customers that have had a transaction in my current year. I could do a filter for it, but as it is important to have these figures correct, am I missing a necessary action? |
| Product Variant | Sage 200 Standard |
I've asked our customer services team to contact you and if it is a custom report, changes may be possible via our report design process. Alternatively you may not be looking at a report and looking elsewhere in the program so I would like to fully understand this first.
The standard Sales Ledger Aged Debtors reports do not exclude hidden customers.
I suspect that you're using a modified version that has an extra criteria or filter - is that a possibility?