Sage 200 UKI Ideas Portal

SOP - New Return From Order allows you to return higher Qty than what was originally sold

I've noticed that Sage will allow you to create returns which then exceed the Qty originally sold.

For example if you have a sales order which you sold 4x of something. You can create a return linked to the SO by using the "New Return From Order" option. You may only need to create a partial return for 1x. Yet Sage doesn't seem to have any link between the sales order and the return in terms of tracing the quantities. As I could then do a 2nd "New Return From Order" for 4x even though there should only be 3x remaining. So you could easily end up with discrepancies if you offer a long warranty period or were not careful. Is this something Sage could look to improve please? Even if it couldn't prevent it entirely, could there at least be a pop-up or warning that that you're about to save a return and some of the items were previously returned and did they want to continue despite the warning because you're going to exceed the Qty sold by continuing.

  • John Wilkins
  • Feb 27 2024
  • Idea Accepted - Gauging Support
Idea Benefit Eliminate risk of error
How do you solve for this problem today? Have to check previous returns to establish whether anything's previously come back already