I've noticed that Sage will allow you to create returns which then exceed the Qty originally sold.
For example if you have a sales order which you sold 4x of something. You can create a return linked to the SO by using the "New Return From Order" option. You may only need to create a partial return for 1x. Yet Sage doesn't seem to have any link between the sales order and the return in terms of tracing the quantities. As I could then do a 2nd "New Return From Order" for 4x even though there should only be 3x remaining. So you could easily end up with discrepancies if you offer a long warranty period or were not careful. Is this something Sage could look to improve please? Even if it couldn't prevent it entirely, could there at least be a pop-up or warning that that you're about to save a return and some of the items were previously returned and did they want to continue despite the warning because you're going to exceed the Qty sold by continuing.
John Wilkins
| Idea Benefit | Eliminate risk of error |
| How do you solve for this problem today? | Have to check previous returns to establish whether anything's previously come back already |
