This idea has been merged into another idea. To comment or vote on this idea, please visit S200UK-I-1336 Allow the message body in email settings to be amended with Fields from a Customer account.
All emails generated from Sage (e.g. when emailing invoices or statements) via Outlook are created in plain text format. Most users want to send the emails with their normal Outlook footers on, and usually these include logos etc which means you need to change the format of each and every email to HTML format before being able to put in a signature. It would be better if the emails could be output in HTML format in the first place, and also for logos etc to then be put into the standard email content going out with pdf attachments where at the moment you can only put in standard text. Furthermore, most companies want their documents to be sent from a specific generic address like orders@, sales@, customerservices@ etc rather than individual emails. On SMTP format you can specify a 'from' address but most people need the option to review and amend emails they send and therefore send via Outlook. If users have the option to send on behalf of another mail box it should be possible to set this as a default for these to send from.
Vicky Poole
